north america 2024 edition
State of AI in IT Report
Get a snapshot of AI adoption.
Learn what your peers are doing,
optimistic, and cautious about.
Look out for the report in your inbox
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In collaboration with ITSM.tools
what's inside
Benchmark the AI adoption of your IT team
Leverage the data from this report to inform your strategy and investments in 2024.
Compare your AI progress to other organizations
Potential applications, priorities, and concerns
Business perspective on AI, IT, and AI in IT
Includes insights from
Lead Author
Stephen Mann
Founder, ITSM.tools
Roy Atkinson
CEO,
Clifton Butterfield
James Finister
AI Ethicist
John Custy
ITSM Consultant,
JPC Group
Syachfri Tjhia
Head of IT,
Catalyst Education
Alan Berkson
Founder,
Intelligist Group
Phyllis Drucker
Service Management
Thought Leader
Doug Tedder
Principal,
Tedder Consulting
Roy Atkinson
CEO,
Clifton Butterfield
James Finister
AI Ethicist
John Custy
ITSM Consultant,
JPC Group
Syachfri Tjhia
Head of IT,
Catalyst Education
Alan Berkson
Founder,
Intelligist Group
Phyllis Drucker
Service Management
Thought Leader
Doug Tedder
Principal,
Tedder Consulting
Go into 2024 with a deliberate technology strategy for your
IT Operations